Privacy Policy

CareGinie is operated by:

Company/legal entity: [Insert legal entity name]

Support email: support@careginie.com

Registered address: [Insert registered address]

Grievance/contact officer: [Insert contact person]

For privacy-related requests, contact us at support@careginie.com.

CareGinie aims to process digital personal data in a fair, lawful, transparent and purpose-based manner in line with applicable Indian privacy laws, including the Digital Personal Data Protection framework.

This Privacy Policy is a beta draft and should be reviewed before commercial launch.

We may collect the following categories of information.

Account information

• Name
• Email address
• Phone number
• Login and authentication details
• Account settings
• Preferred language
• Notification preferences

Profile and elder information

• Elder or care recipient name
• Age or date of birth, if provided
• Care preferences
• Home location or parent home location, if provided
• Preferred hospital or emergency information
• Profile photo or initials

Care Circle information

• Care Circle name
• Members and invitees
• Roles and permissions
• Relationship to the elder or care recipient
• Member status such as active, pending, suspended or archived
• Invite links and invite status
• Emergency contact status

Medicine information

• Medicine name
• Strength
• Dosage
• Schedule and timing
• Food instructions
• Start and end dates
• Status such as active, missed, skipped, paused or completed
• Doctor or clinic details
• Prescription linkage
• Medicine activity history

Records and documents

You may upload or store:

• Prescriptions
• Lab reports
• Test results
• Discharge summaries
• Insurance documents
• Medical records
• Other care-related documents

We may process document metadata, extracted text, classifications, summaries and linked medicine or appointment information.

Appointment and schedule information

• Doctor visits
• Lab tests
• Follow-ups
• Medicine reviews
• Physiotherapy or care appointments
• Reminders
• Locations, notes and status

Ask Ginie and AI interactions

We may collect and process:

• Questions you ask Ginie
• AI responses
• Context used to generate responses
• Medicine, record, appointment or Care Circle context shared with Ginie
• Feedback on AI responses, if provided

Voice and microphone data

If voice features are used, we may process:

• Voice input
• Transcription
• Voice interaction metadata
• Related AI assistant context

We will use this information to provide voice and AI features. Voice features may require third-party processing.

Usage and device information

• Device type
• Browser type
• App/PWA usage
• Pages visited
• Feature usage
• Error logs
• IP address
• Approximate location based on technical data
• Service performance and diagnostic data

Offline Care Essentials

CareGinie may store a limited offline snapshot on your device, such as:

• Elder basics
• Today and next 7 days medicine schedule
• Emergency contacts
• Preferred hospital
• Upcoming appointments
• Last synced timestamp

This helps show essential care information if the device is offline.

Payment and subscription information

When payments are enabled, we may collect or process:

• Plan type
• Billing status
• Add-on pack purchases
• Credit usage
• Payment transaction reference
• Invoice or receipt details
• Payment provider status

Full payment instrument details may be processed by third-party payment providers and may not be stored by CareGinie.

We collect information when:

• You create or update an account
• You create or join a Care Circle
• You invite or manage members
• You add medicines manually
• You scan or upload documents
• You create appointments
• You ask Ginie questions
• You use voice or mic features
• You interact with notifications or messages
• You subscribe, cancel or purchase add-ons
• The app generates logs, analytics or diagnostics
• Third-party providers send us status updates, such as payment or messaging delivery status

We use information to:

• Create and manage your account
• Authenticate users and provide login help
• Manage Care Circles, roles and permissions
• Show medicines, reminders and schedules
• Store and organise records
• Link medicines to prescriptions
• Create appointments and care reminders
• Provide Ask Ginie AI assistance
• Process voice or text interactions
• Send notifications, invites, reminders and alerts
• Provide Offline Care Essentials
• Support subscriptions, credits, add-ons and billing
• Improve safety, reliability and usability
• Troubleshoot errors and prevent misuse
• Comply with legal obligations
• Respond to support, privacy and grievance requests

If you provide information about another person, including a parent, elder, family member, caregiver or dependent adult, you confirm that you have permission, authority or a legitimate care relationship to do so.

You must not upload or share another person’s personal, medical or care-related information unless you are authorised to do so.

Where required, CareGinie relies on consent or other lawful grounds to process personal data. You may withdraw consent where applicable, but this may affect your ability to use certain features.

CareGinie is designed for shared family care coordination. Information may be visible to Care Circle members depending on their roles and permissions.

For example, Care Circle members may be able to see:

• Medicine schedules
• Records
• Appointments
• Emergency contacts
• Care updates
• Uploaded documents
• Activity history

Admins or owners are responsible for inviting trusted people and assigning appropriate roles.

We may share information with trusted service providers who help us operate CareGinie.

These may include providers for:

• Authentication
• Database and storage
• Hosting
• AI processing
• OCR and document processing
• Messaging, email, SMS and WhatsApp
• Analytics and diagnostics
• Payment processing
• Customer support

Examples may include Supabase for authentication, database and storage; AI model providers for summaries and assistance; Twilio or similar providers for SMS/WhatsApp; and payment providers when payments are enabled.

Service providers may process information only as needed to provide their services to CareGinie, subject to their own obligations and agreements.

When you use Ask Ginie, prescription scanning, report explanation or similar AI features, your messages, uploaded text, extracted document content, medicine information or care context may be processed by AI systems.

AI outputs may be inaccurate, incomplete or unsuitable for your situation.

You should avoid entering unnecessary sensitive information into AI features. You should not use AI responses as medical advice or a substitute for a qualified healthcare professional.

CareGinie may contact users through:

• In-app notifications
• Email
• SMS
• WhatsApp
• Phone links or device features, where applicable

Communications may include:

• Account updates
• Login help
• Invite links
• Medicine reminders
• Missed medicine alerts
• Appointment reminders
• Care Circle updates
• Emergency/help alerts
• Billing and subscription notices
• Product updates

You may manage certain communication preferences in the app, but some service, security or account messages may still be necessary.

CareGinie may store limited care essentials locally on your device so that basic information is available offline.

This may include:

• Elder name or initials
• Today’s medicines
• Next 7 days medicines
• Emergency contacts
• Preferred hospital
• Last synced timestamp

CareGinie does not intentionally cache full prescription images, lab report PDFs, insurance documents or complete medical records for offline use by default.

Offline data may remain on the device until you sign out, switch users, clear browser/app storage, uninstall the app or the device/browser clears the data.

If you use a shared device, please sign out after use.

When paid features are enabled, CareGinie may process billing information such as:

• Plan selected
• Subscription status
• Billing period
• Cancellation status
• Add-on purchase history
• Credit usage
• Payment status and transaction reference

Payments may be handled by third-party payment processors. CareGinie may receive transaction status, but full payment instrument details are generally handled by the payment provider.

We use reasonable technical and organisational measures to protect information. These may include:

• Authentication
• Role-based access controls
• Secure links
• Access permissions
• Encrypted transport where supported
• Limited offline snapshots
• Service monitoring
• Security improvements over time

No system is completely secure. You are responsible for using secure devices, keeping login details safe and signing out on shared devices.

We keep information for as long as needed to:

• Provide CareGinie services
• Maintain your account or Care Circle
• Support medicines, records and appointments
• Meet legal, security or accounting requirements
• Resolve disputes
• Prevent misuse
• Maintain backups for a limited period

If you request deletion, we will review and process the request subject to applicable law, technical feasibility, legal retention requirements, backups and legitimate business needs.

Subject to applicable law, you may request:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of personal data
• Withdrawal of consent where applicable
• Information about how your data is used
• Grievance redressal or support

To make a request, contact:

support@careginie.com

We may need to verify your identity before acting on a request.

If your request relates to information about another person in a Care Circle, we may need to verify your authority or relationship before making changes.

CareGinie is intended for adult users and family care coordination.

If information about a child, elder, parent or dependent adult is added, the user adding the information must have appropriate permission, parental authority, guardianship authority, consent or lawful basis.

CareGinie does not knowingly invite children to manage Care Circles.

If CareGinie becomes aware of a data breach affecting users, we will take reasonable steps to investigate, reduce harm and notify affected users and authorities where required by applicable law.

Some service providers may process data outside India. Where applicable, CareGinie will take reasonable steps to use service providers and safeguards consistent with applicable law.

You may request account deletion or Care Circle data deletion by contacting support@careginie.com.

Deletion may affect other Care Circle members and the availability of shared records, medicines and appointments.

Some information may remain for legal, security, billing, backup or dispute-resolution purposes where permitted or required.

CareGinie may send product updates, feature announcements or beta feedback requests.

You may opt out of non-essential marketing messages where available. Service, security, care-related or account messages may still be sent where necessary.

CareGinie may link to third-party services, payment providers, messaging providers, hospitals, labs, pharmacies or external resources.

We are not responsible for the privacy practices, content or services of third parties. Please review their policies before using them.

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last updated” date.

If changes are material, we may provide additional notice where required.

Your continued use of CareGinie after changes means you accept the updated Privacy Policy, subject to applicable law.

For privacy requests, complaints or questions:

Support email: support@careginie.com

Grievance/contact officer: [Insert contact person]

Company/legal entity: [Insert legal entity name]

Registered address: [Insert registered address]

We will try to respond within a reasonable time and in accordance with applicable law.