Terms & Conditions

CareGinie helps families coordinate day-to-day care for parents, elders and dependent adults. The service may include:

• Care Circle members and role-based access
• Medicine reminders and medicine schedules
• Manual medicine entry
• Prescription scanning, document upload, OCR and AI-assisted extraction
• Medical records storage and organisation
• Appointment and schedule management
• Ask Ginie AI assistant
• Voice or microphone-based interactions, where available
• Offline Care Essentials
• Notifications, invites and reminders through app, email, SMS or WhatsApp, where available
• Subscription plans, usage credits and add-on packs

CareGinie is a care coordination and family support tool. It is not a healthcare provider, hospital, pharmacy, doctor, emergency response service, medical device, clinical decision system or substitute for professional medical care.

You may use CareGinie if you are legally capable of entering into these Terms.

If you use CareGinie for a parent, elder, dependent adult, family member or another person, you confirm that you have appropriate consent, authority or a legitimate care relationship to create, upload, view, manage or share that person’s information.

You must not upload, store, share or process another person’s personal, medical or care-related information unless you have permission or lawful authority to do so.

CareGinie allows users to create or join a Care Circle. A Care Circle may include family members, adult children, caregivers, helpers, drivers, domestic support staff or other trusted people.

Access to information and actions depends on the role assigned to each person. Some users may be able to view records, manage medicines, invite members, update appointments, receive alerts or manage subscriptions.

The person who creates or administers a Care Circle is responsible for:

• Inviting only trusted people
• Assigning appropriate roles
• Removing or suspending access when needed
• Ensuring that invited members are allowed to access the relevant information
• Keeping contact details accurate

CareGinie is not responsible for misuse of information by people you invite or allow into your Care Circle.

CareGinie does not provide medical advice, diagnosis, treatment, prescription, emergency care or clinical decision-making. Always consult a qualified healthcare professional before making medical decisions.

You must not use CareGinie to decide, change, stop, increase, decrease or replace any medicine, treatment, test, consultation or emergency care plan without consulting a qualified doctor, pharmacist or healthcare professional.

Medicine reminders, schedules, status tracking and related features are for convenience and care coordination only.

You are responsible for verifying:

• Medicine name
• Strength
• Dose
• Timing
• Food instructions
• Start and end dates
• Doctor or pharmacist instructions
• Any changes to medicine instructions

CareGinie may show reminders, but it cannot guarantee that reminders will always be delivered, received, seen, acted upon or correct. Delivery may be affected by internet connectivity, device settings, notification permissions, battery settings, browser restrictions, app status, service availability or user error.

CareGinie is not responsible for missed, delayed, incorrect or duplicated medicine use.

CareGinie may allow users to scan prescriptions, upload documents, extract text using OCR, and generate AI-assisted summaries or medicine suggestions.

These features can make mistakes. Images may be unclear, handwriting may be misread, medicine names may be confused, and AI outputs may be incomplete, inaccurate or misleading.

You must carefully review and confirm all extracted information before saving or acting on it.

Do not rely on OCR or AI extraction as a substitute for a doctor, pharmacist, prescription, diagnosis or professional medical advice.

Ask Ginie is an AI-powered assistant that may help with summaries, explanations, reminders, document interpretation, care coordination and general support.

Ask Ginie may be inaccurate, incomplete, outdated or unsuitable for your situation. It does not know everything about a person’s medical history, current condition, allergies, drug interactions or emergency needs.

Do not use Ask Ginie for:

• Diagnosis
• Treatment decisions
• Emergency decisions
• Medicine changes
• Interpreting urgent symptoms
• Replacing a doctor, pharmacist, nurse or hospital

Always consult a qualified healthcare professional for medical concerns.

CareGinie is not an emergency response service. In an emergency, contact local emergency services, a hospital, ambulance provider, doctor, or nearby trusted person immediately.

The “I need help” feature may help you call or alert Care Circle members if configured and if internet/service connectivity is available. It does not guarantee that anyone will receive, read, respond to or act on an alert.

If CareGinie is offline, app alerts may not be sent. You should call emergency services, a hospital, doctor, ambulance provider or trusted contact directly.

CareGinie may store limited information on your device for offline viewing. This may include the last synced medicine schedule, emergency contacts, preferred hospital, basic elder profile details and last synced timestamp.

Offline information may be outdated. It may not include recent changes made by doctors, family members, caregivers or other Care Circle members.

You need an internet connection to:

• Upload records
• Ask Ginie
• Send alerts
• Notify Care Circle members
• Update medicines
• Update appointments
• Change roles or permissions
• Manage billing or subscriptions
• Sync the latest care information

Do not treat offline information as complete or current unless you have verified it.

You may upload prescriptions, lab reports, discharge summaries, medical records, insurance documents and other files.

You are responsible for ensuring that:

• You have permission or authority to upload the document
• The document is accurate and relevant
• The document does not violate another person’s rights
• You understand who in the Care Circle may access it

CareGinie may classify, summarise or link documents to medicines or appointments, but you remain responsible for reviewing the output.

You agree to:

• Provide accurate and current information
• Review medicine and record details before using them
• Keep your login credentials secure
• Use a secure device where possible
• Sign out on shared devices
• Invite only trusted people
• Update Care Circle access when relationships change
• Use CareGinie lawfully and respectfully
• Not misuse, disrupt, overload, reverse engineer, hack or interfere with the service

You must not upload or share unlawful, harmful, false, abusive, unauthorised, misleading or infringing content.

CareGinie may offer free and paid plans.

Current beta plans may include:

• Free plan
• Family plan
• Text Ginie credits
• Voice credits
• AI document scan bundles
• Add-on packs

Plan details, pricing, allowances and features may be shown in the app and may change from time to time. Any material changes to paid plans will be communicated where required.

When paid billing is enabled, subscription fees and add-on purchases will be collected in advance.

For monthly subscriptions:

• The subscription fee is charged at the start of the monthly billing period.
• Access to the paid plan continues until the end of the paid billing period.
• Plan benefits and usage limits apply according to the selected plan.
• Add-on credits or bundles may be subject to their own validity, usage and expiry rules shown at purchase.

Payments may be processed through third-party payment providers. You agree to comply with the payment provider’s terms and security requirements.

CareGinie does not store full card, UPI, banking or payment instrument details unless expressly stated. Payment information may be handled by authorised payment processors.

You may cancel your paid monthly subscription through the app or any other cancellation method provided by CareGinie.

If you cancel:

• Your subscription will remain active until the end of the current paid monthly billing period.
• You will continue to have access to paid features until that period ends.
• You will not be charged for the next monthly billing period after cancellation is processed.
• At the end of the paid period, your account may move to the Free plan or another available plan.
• Unused monthly plan allowances may expire at the end of the billing period unless otherwise stated.

Cancellation does not automatically delete your account or Care Circle data. You may separately request deletion or account closure where applicable.

Unless required by applicable law or specifically stated at the time of purchase:

• Monthly subscription fees are generally non-refundable once charged.
• Cancellation stops future renewal; it does not automatically refund the current month.
• Add-on packs, credits, voice credits or scan bundles are generally non-refundable once purchased or used.
• If there is a duplicate charge, technical billing error or failed activation after payment, please contact support.

CareGinie may review refund requests on a case-by-case basis.

CareGinie may offer free trials, free credits, beta access, promotional credits or limited usage allowances.

These benefits may be changed, paused, withdrawn or expire at any time, subject to applicable law and any specific terms shown when the benefit is offered.

Promotional credits have no cash value and cannot be transferred, redeemed for cash or refunded.

CareGinie may send service-related messages through app notifications, email, SMS, WhatsApp or other channels. These may include:

• Login help
• Invite links
• Medicine reminders
• Missed medicine alerts
• Appointment reminders
• Emergency/help alerts
• Care Circle updates
• Account and billing updates

Message delivery is not guaranteed. Delivery may depend on third-party providers, telecom networks, internet availability, device settings and user permissions.

You must not:

• Use CareGinie for unlawful, harmful or fraudulent purposes
• Access or attempt to access another Care Circle without permission
• Upload information you are not authorised to upload
• Misrepresent medical, identity or contact information
• Use the service to harass, threaten or abuse others
• Attempt to bypass security, rate limits or access controls
• Use CareGinie as a substitute for emergency care or professional medical advice
• Interfere with the service or its infrastructure

CareGinie may suspend, restrict or terminate access if we reasonably believe that:

• You breached these Terms
• You misused the service
• You created safety, privacy, security or legal risks
• You violated another person’s rights
• Your payment failed or your subscription was not renewed
• We are required to do so by law or by a competent authority

Where practical, we may provide notice. In urgent cases, we may act without prior notice.

CareGinie is currently in beta. The service may be interrupted, delayed, unavailable or changed without notice.

We may add, remove, modify or discontinue features, plans, credits, prices, integrations or workflows.

We will try to keep the service reliable, but we do not guarantee uninterrupted or error-free operation.

CareGinie may rely on third-party services for authentication, database, storage, AI processing, messaging, email, hosting, analytics, payments and other functions.

These third parties may have their own terms and policies. CareGinie is not responsible for third-party service interruptions, failures or actions beyond our control.

CareGinie, including its name, design, software, workflows, content, branding, icons and features, belongs to CareGinie or its licensors.

You may not copy, modify, distribute, sell, reverse engineer or misuse any part of CareGinie except as allowed by law or these Terms.

You retain responsibility for the information and documents you upload, but you grant CareGinie the limited right to use that information to provide, secure and improve the service.

Our Privacy Policy explains how we collect, use, store, share and protect personal data and care-related information.

By using CareGinie, you also agree to our Privacy Policy.

To the maximum extent permitted by law, CareGinie and its owners, employees, contractors, partners and service providers will not be liable for:

• Medical decisions or outcomes
• Missed, delayed, incorrect or duplicate medicine reminders
• Incorrect data entered by users
• OCR or AI errors
• Emergency response failures
• Connectivity or device issues
• Actions or omissions of Care Circle members
• Loss of data due to user actions, device issues or third-party failures
• Indirect, incidental, special, consequential or punitive damages

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold CareGinie harmless from claims, losses, liabilities, damages, costs or expenses arising from:

• Your breach of these Terms
• Your misuse of the service
• Information or documents you upload
• Your invitation of Care Circle members
• Your violation of another person’s rights
• Your unlawful use of CareGinie

These Terms are governed by the laws of India.

Subject to applicable law, courts in [Insert city/state, India] will have jurisdiction over disputes relating to these Terms or CareGinie.

For support, legal notices, complaints or questions, contact:

Company/legal entity: [Insert legal entity name]

Support email: support@careginie.com

Grievance/contact officer: [Insert contact person]

Registered address: [Insert registered address]

We may update these Terms from time to time. The updated version will be posted in the app or on our website with a new “Last updated” date.

If changes are material, we may provide additional notice where required.

Your continued use of CareGinie after changes means you accept the updated Terms, subject to applicable law.